Returning Your Items
Unfortunately due to safety and hygiene reasons we can not accept refunds/exchanges on lashes that have either been opened or used. We also can not accept refunds/exchanges on any items that are unwanted or a change of mind situation.
If you receive the items and it appears faulty or damaged, you must notify us within 7 days of purchase. Refunds can be given after the initial 7 days depending on circumstances, which are dealt with on an individual basis. We will then issue a refund after you have provided us with photographic evidence of the damaged or faulty item(s), along with your original order number. Please make sure the photograph is clear enough so that we can make an accurate assessment.
Once we receive photographic proof of the postal receipt and damaged goods, we will then issue a full refund.
If you are moving home and have sent the order to your original address, please contact the occupant of the home and ask them to decline the parcel upon delivery. This will not cost anything and will be sent directly back to our warehouse for re-stocking. If the delivery has been missed or sent back to us, the delivery cost will be deducted from the full refund.
If you do not receive your items within 15 days we will investigate the issue to fast track any possible delays. Any and all refunds will then be issued once the item(s) has been returned back to us, please see more on our Refund Policy.